Shipping:

All items are shipped using our trusted, insured courier service. A signature will be required on delivery so please ensure you specify a delivery address where someone will be available 9 - 5, Mon to Fri. All items should be received within 3 days of the date you made the payment unless specifed on the item description page.

We will email you at 6pm on the day of shipping to confirm that your item has been shipped.

Next Day Delivery:

Next Day Delivery is available on most items, providing the item is in stock. To receive Next Day Delivery, Order by 3pm Monday - Thursday. Orders received by 3pm Friday will be shipped on Friday for Monday delivery. Orders received between 3pm Friday and 3pm Monday will be shipped on Monday for Tuesday delivery.

Please Note: Although we make every attempt possible to ship all orders received by 3pm this is not a guaranteed service. Some remote / offshore locations are not available on a next day delivery service and may take up to 3 days.

We will always confirm your order has been shipped by email. If you do not receive an email by 7pm then the item has not been shipped - you can log in to our web site to find out the status of your order.

Delivery Attempts:

Deliveries are usually the next working day (Mon - Fri), and will require a signature at the point of delivery. If they are unable to obtain a signature on delivery they will leave a calling card asking you to contact your local depot to arrange a redelivery. You must contact your local depot within 5 days of them leaving the calling card or the item will automatically be returned to us and you will need to pay the postage costs again to have the item resent. If you miss the courier on the 2nd delivery attempt there will be a £4 charge for each subsequent delivery attempt - you must contact us via email requesting a 3rd delivery attempt and we will send you a link to make the payment online. We'll then contact the couriers and authorise the delivery attempt for you.

Shipping Prices:

Our standard postage cost is for delivery to the UK Mainland ONLY. This excludes Northern Ireland, Scottish Islands, Isle of Scilly, Isle of Man & any offshore destinations. We can deliver to these areas but the cost of delivery will be significantly more. Please contact us with your post code for a quote.

Post Code Areas not included in our regular delivery costs are:

Zone 2 - Highland Mainlands
IV3 - IV40
IV52 - IV54
IV63
KW1 - KW14
PA20 - PA40
PH19 - PH40
PH60

Zone 3 - Scottish Islands
All HS (Western Isles)
IV41 - IV51 & IV55 - IV56 (Skye)
KA27 (Arran) & KA28 (Millport)
KW15 - KW17 (Orkney)
PA41 (Gigha), PA42 (Islay), PA60 (Jura), PA61 (Colonsay), PA62 - PA67 (Mull), PA77 (Tiree), PA78 (Coll)
PH41 (Muck), PH42 (Eigg), PH43 (Rum), PH44 (Canna)
All ZE (Shetlands)

Items Damaged in Transit:

All items are sent with an insured courier service. If the item appears to have damage to the outer packaging upon arrival you must sign for the item as "damaged" and contact us via email within 48 hours. We can then arrange to have the item collected & replaced. All replacements will be issued on receipt of the damaged item, we are not able to offer a "doorstep swap" service.

Collections:

You are welcome to collect your purchase from our Blackpool Showroom & Warehouse. Please purchase the item online as normal and select the customer collection option. Once you have submitted your order please contact us by phone to advise when you would like to collect the item so we can ensure someone is here to meet you.

Our address:

Cheaper Online Ltd
The Online Warehouse
Rear Durham Rd
Blackpool
Lancashire
FY1 3QB

Tel: 01253 292151